CAF is a two-decade old nonprofit that helps athletes with special needs.
1) Organizational alignment
2) Needs Analysis
Solution: Salesforce Implementation; Training & Support
North Peak worked alongside Blackbaud with Luminate CRM (on the Salesforce Platform), and helped lead CAF through an organization-wide Needs Analysis as well as presented the findings to Blackbaud for the benefit of the implementation team. North Peak continues to shepherd the process to ensure Luminate CRM is rolled out properly and that CAF staff have the guidance and support they need.