Homeless Children’s Playtime Project cultivates resilience in children experiencing family homelessness by providing and expanding access to transformative play experiences.
1) Low ease of use
2) Low data quality
3) Lack of training, support for staff
Solution: Relaunch, Admin Development
North Peak worked with HCPP to clean up a cluttered Salesforce instance that had created low data quality and clunky workflows. The project involved substantial data cleanup and an effort to sync the CRM with external applications for real-time donation tracking. Additionally, North Peak provided a number of trainings for staff, which dramatically increased user adoption and ultimately, organizational efficiency.
Since this initial engagement, North Peak has worked with HCPP to integrate new third-party systems for online donations (Click & Pledge) and broadcast email (Mailchimp).
Learn more here.