ICRW’s mission is to empower women, advance gender equality and fight poverty in the developing world.
1) Poorly configured Saleforce instance
2) No single centralized database
3) Lack of training & support
Solution: Salesforce Success & Rehab; Training & Support
ICRW sought the help of North Peak to clean up a poorly-configured Salesforce instance. North Peak also helped ICRW shift to using Salesforce as the database of record for all donations, and trained staff on how to administer the powerful CRM.