The International Fund for Animal Welfare (IFAW) is a global advocate for animal welfare with offices in 14 countries.
1) Distributed, international organization
2) Offline donor database
3) Complex technology system
Solution: Salesforce Success & Rehab; Training & Support.
North Peak is engaged on challenging issues and major process and technology upgrades. The most recent project has been to lead a needs analysis and vendor search for a replacement to the existing online donation system. For an organization of IFAW’s size and sophistication they have to look beyond the typical providers to find the right partner.