ICRW’s mission is to empower women, advance gender equality and fight poverty in the developing world.

1) Poorly configured Saleforce instance
2) No single centralized database
3) Lack of training & support

Solution: Salesforce Success & Rehab; Training & Support  

ICRW sought the help of North Peak to clean up a poorly-configured Salesforce instance. North Peak also helped ICRW shift to using Salesforce as the database of record for all donations, and trained staff on how to administer the powerful CRM.

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