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Automating work using technology sounds GREAT. And it can be! But it’s not always the right solution. Sometimes, it’s best to cross the stream where it’s shallowest.  What is process automation? [...]

We often get asked how to prepare for a Salesforce project. One of the most critical preparation steps is defining key processes. But many of the processes we follow at work are things we do [...]

Fiona RosenthalFiona joined North Peak in March 2017, following six years as a Salesforce Admin in the private sector. In her previous position, Fiona managed a Salesforce instance of 2,500 users [...]

Fiona RosenthalFiona joined North Peak in March 2017, following six years as a Salesforce Admin in the private sector. In her previous position, Fiona managed a Salesforce instance of 2,500 users [...]