Breakthrough Collaborative (BTC) creates empowering educational experiences for traditionally underrepresented students on their path to college, and they are the largest pre-professional teacher training program in the country.
The National organization offers a proprietary Salesforce package – the Breakthrough Success Pack (BTSP) – that customizes the platform specifically for their affiliates’ use in managing programs.
A package that relied on code rather than declarative-first design, which created a high burden on staff to maintain the technology and threatened its long-term sustainability.
Solution: Salesforce Relaunch; Training & Support.
BTC needed a reconfigured BTSP that would both be easier for staff to manage and be more responsive to affiliates’ needs. North Peak worked with the team to:
- Assess the current state of their technology and governance practices
- Rebuild the package on Salesforce’s Project Management Module
- Roll it out to their 12 affiliates over 6 weeks
- Train BTC National staff on the new technology and its management