Hyde Square Task Force, a nonprofit organization based in Boston, is dedicated to empowering youth through arts, culture, and community leadership. Their mission is to nurture and amplify the voices, creativity, and power of youth by grounding them in Afro-Latin culture so they can advance justice in their communities. The organization offers cultural, educational, and community engagement programs for students in grades 8–12 as well as recent high school graduates.
Enhancing and Customizing Hyde Square Task Force’s Salesforce Data Model
To strengthen their volunteer and program management processes, Hyde Square Task Force partnered with North Peak to expand and optimize their existing Salesforce CRM system. The team was already using Salesforce Nonprofit Success Pack (NPSP) along with a basic data model for managing volunteer information and program participation.
Building out the ability to manage our volunteer and program participant onboarding processes within Salesforce makes things much more centralized and easy to track over time. We’ll now be more equipped to reflect on how our recruitment and enrollment processes work and where the pain points might be to drive improvement.
North Peak made key improvements by enhancing the data model to support advanced volunteer enrollment, onboarding, and attendance tracking. They also streamlined complex workflows, resulting in a more intuitive system that improves day-to-day usability for staff.
Before we had Salesforce NPSP we were doing everything in separate, disconnected Google Sheets. This was time consuming and made it extremely difficult to track program participation over time. Now that we have been using NPSP for a while, and with the recent updates made by North Peak, we are able to easily pull reports and review data that clearly shows the impact of our work over the years. The database is now a reliable source of truth for the organization as a whole.
Managed Administrative Services for Ongoing Salesforce Support
Recognizing the importance of reliable system performance and data accuracy, Hyde Square Task Force also engaged North Peak for Managed Administrative Services. This comprehensive support ensured that their Salesforce instance remained optimized, up-to-date, and aligned with their evolving program needs.
With Managed Administrative services, North Peak’s team provided hands-on support with system enhancements, issue resolution, and strategic planning for future Salesforce expansions. This proactive partnership allowed Hyde Square Task Force to focus on their mission-critical work, while ensuring their CRM system continued to deliver high performance and clean, actionable data.
Having North Peak’s Managed Services support was incredibly helpful in responding to new questions or needs that arose from our programs team, and has meant that Salesforce is increasingly being viewed as a key resource for staff rather than just a place they go to for data entry.
A Scalable CRM Strategy for Long-Term Impact
Through the partnership with North Peak, Hyde Square Task Force has significantly enhanced their ability to manage volunteer programs, track program participation, and measure impact, all within a streamlined and scalable Salesforce environment.
By improving their existing data model and leveraging Managed Administrative services, the organization now benefits from more reliable data and intuitive workflows. These enhancements empower staff to focus more on their mission: uplifting youth voices through Afro-Latin culture and community leadership. With a strong CRM system in place, Hyde Square Task Force is better equipped to drive long-term impact and organizational growth.
About North Peak
North Peak provides Salesforce-based services for nonprofits, foundations and the affordable housing sector who want to utilize the power of high-functioning CRM and GMS platforms. We achieve this through a holistic set of services, tailored to the needs of our clients.
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