Strategic Governance
We help organizational leaders define and implement their vision for the people, processes and technology that fosters a healthy CRM.
Strategic Governance: Executive Coaching for Data-Driven Leaders is our unique, leading service for nonprofits, foundations and organizations in the affordable housing sector that want to turn Salesforce-based CRM technology into a business intelligence tool. This six-to-ten week engagement advises executive and leadership teams on the healthy database practices, technology, and processes that produce trusted and relevant institutional knowledge on an ongoing basis.
We believe having a healthy and high-functioning CRM is no longer a nice-to-have, rather it’s an organizational standard. This service guides nonprofits, foundations and organizations in the affordable housing sector along the path to becoming (and staying) data-centric.
How to Get Started
Step One: Contact us for a free 30-minute consultation call to discuss if our Strategic Governance service is a good fit for your needs. We will go over where the team is at when it comes to a data-centric approach to their work, the current challenges being faced, and what opportunities you see from having a more high-functioning and informative CRM.
Step Two: We will send you the agreement to sign and return, a list of materials to gather and an online assessment for leadership to take. Once you have formally accepted the engagement, you will receive an invoice. Upon receipt of payment, we schedule our kickoff call with leadership and get you started on the path to a high-functioning CRM.
Step Three: This is where North Peak performs the bulk of our work: gathering information, assessing and advising your team on its existing performance, opportunities to improve and steps that can be taken. During this process we’ll cover topics that include: purpose and strategy, process, user engagement, and more. Themes will emerge that can be the focus of executive stakeholder coaching on best practices and actions to take next.
Step Four: We will stay engaged for the year, doing quarterly assessments with a meeting to discuss current priorities for improving the health of the CRM solution. During this time, our engagement can be expanded for more active, guided consulting in areas where having an expert facilitator is desired. Some of the positive changes can happen quickly, and others may take up to two years to fully realize.
Participation Requirements
For the initial 6-10 weeks, we require a time commitment of 1-2 hours per week for the Executive Stakeholder, and 1-2 hours biweekly for department and executive leadership. On a quarterly basis, the stakeholder team will be engaged for approximately 2 hours on an assessment, plus discussion of priorities and action items, not including time spent independently pursuing action items in priority areas.
Investment and Payment Terms
The cost is a $20,000 fee, for nonprofits up to $10 million in annual revenue and foundations with assets of $50 million. For larger organizations that fall outside of those parameters, a custom quote will be developed. Full payment is due prior to the start of the service and is non-refundable. We accept payment via wire, ACH, or check.