The Luce Scholars program of the Henry Luce Foundation is a nationally competitive fellowship program aiming to enhance the understanding of Asia among potential leaders in American society.
1) Paper-based application process created a substantial administrative burden for staff
2) No central CRM to manage constituents, scholar workflows and other processes
3) No online community for scholars and alumni created barriers to this community’s cultivation and continued engagement
Solution: Implementation, Admin Development
North Peak implemented a Salesforce-based solution that includes the Nonprofit Success Pack and Outbound Funds to serve the organization’s internal process as well as Salesforce Communities to serve its scholar and alumni community. This solution has improved engagement across all constituents involved in the program, from applicants, to fellows, to alumni, to reviewers and referring organizations, and other key stakeholders.